Find support with errors 12002, 12007, 12009, 12029, and 12031 when updating

Resolve errors 12002, 12007, 12009, 12029, and 12031 when downloading payroll or QuickBooks Desktop updates.

Now and again, QuickBooks Desktop can't effectively associate with the internet, which causes issues when updating. This may be because there are mistaken program and security settings in place, or an application, for example, an antivirus or firewall program is meddling with the update. Follow the means beneath to fix the issue.

Test network and settings

Internet Explorer is what QuickBooks uses to access the Internet, so it should be the default program. You ought to also check on the off chance that you can access different sites.

Download and run the TLS 1.2 Utility.

Check that Internet Explorer is the default program, and on the off chance that you are utilizing any other internet browser as your default.

Check you're able to access secure sites outside of QuickBooks Desktop, for example, the sign-in page of you financial organization.

Note: If you can't access a safe site outside of QuickBooks, counsel a PC or IT master.

Audit the Internet Explorer settings

Internet Explorer settings can now and then cause issues with downloading updates. To audit your Internet Explorer settings:

Close QuickBooks Desktop and open Internet Explorer.

Select Tools, and then Internet Options.Note: Press Alt on the keyboard on the off chance that you can't discover Tools.

On the Security tab, select the Globe symbol and make sure the security level is no higher then Medium-high.

On the Connections tab, select Never Dial a Connection on the off chance that you do not use the dial-up hub (DUN) on the framework, or select the correctISP on the off chance that you do.

Select OK.

Select LAN Settings, at that point make sure the automatically detect settings is chosen, and check whether Use a Proxy Server checkbox is clear.If Use a Proxy Server is chosen, document the total address and port.If the port is other than port 80, do not uncheck the Use a Proxy Server option.If the port will be port 80, you can clear the checkbox for testing purposes.

Select Ok.

On the Advanced tab, select Restore Advanced Settings, and, under Settings, locate Use TLS 1.2, and check it is selected.(These options may not be in your Internet Explorer variant.)

Select OK.

Close Internet Explorer and restart your PC.

You can now open QuickBooks Desktop and attempt the update again.

Check security settings

In the event that none of the arrangements above settled the issue, the subsequent stage is to decide if another application or procedure is forestalling the download. On the off chance that you can't decide the security software causing the error, counsel a PC or IT master.

Arrange Internet security, personal firewall, and parental control applications for QuickBooks Desktop updates, tax table updates, sending payroll data, and Windows firewall.

In the event that these means didn't resolve the issue, start Microsoft Windows in safe mode with systems administration and take a stab at downloading the update again.

More answers for attempt

In the event that none of different arrangements settle the issue, attempt the accompanying advances:

After restarting your PC, reset the QuickBooks updates and attempt to download and install the QuickBooks update. Make sure that the company record is in single-user mode.

Repair Internet Explorer.

Play out a clean install of QuickBooks in Selective Startup.

For more information related to these errors, see the accompanying articles:

Download the QuickBooks release update manuallyTroubleshooting Internet connection issues

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