This issue is generally settled by shutting and reviving QuickBooks. In case you can't resolve the issue by following the means, I propose calling our telephone bolster masters so they can explore the issue further.
1. Go to this site page: https://help.quickbooks.intuit.com/en_GB/contact
2. Select QuickBooks Desktop.
3. Select a point.
4. Click on the Get Phone Number button
Our team is always available for your support. Kindly contact if you face any trouble.